FAQs

How to order?

Order online at shop.hazellapparel.com
Call 1.888.942.3388
Email us at hazellart@hazellart.com

Is there a deposit?

A 50% deposit is required on all orders, the balance is do upon order completion.

What is the turnaround time?

Standard turnaround time is 7 -10 business days.

Where do you ship?

We ship anywhere in the continental US, Hawaii, Alaska, US Territories, Asia and Europe.

What shipping carrier do you use?

We have a very good relationship with UPS and USPS, however, do ship via the most reliable and cost efficiant carrier.

How can I pay?

You can use Visa, Mastercard, Discover, American Express, or Paypal.

What is the maximum print size?

12.5" x 15" is the largest size we typically  however we can provide larger print areas and all over printing. Print sizes above 12.5" x 15" are not reflected in the online pricing. 

Where to send my artwork?

You can upload it on to kreate your own page or email it to hazellart@hazellart.com. Sending in artowrk does not create an order. Please include your order name and order number in teh subject line.

What file types to send?

High quality AI, PDF, PSD, EPS, BMP at 300dpi

What are your artwork charges?

$30/ hour billed to the client. Our graphic designer is on staff!

How should I send the artwork?

Send your artwork in 100% black and white in the actual size to be printed at least 300 dp. All text must be rasterized or converted to outlines. Multi colored images should have each color on a separate layer or file. 

Can Hazell A.R.T. provide the apparel?

Yes we actually prefer to provide the apparel. We have good relationships with various apparel manufacturers and can often get you amazing wholesale prices. If we can't meet your specific apparel needs then you can bring us your garments, Bring At Your Own Risks! 

What brands of apparel do you provide?

Gildan, Hanes, Alternative Apparel, American Apparel, Bella, Alstyle and more.

Can you print the tags in the inner collar of a t-shirt?

Yes

Do you embroider?

Not at the moment, its something we are considering.

Can I mix and match colors and sizes?

Yes you can! Just remember that there is a charge to change ink colors $5 every time we change colors. 

When can I cancel my order?

You can cancel your order for up until we begin to process the order and print for a $20 charge.